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Negotiation Training That Leads to Outcomes Find the right option for you. The Black Swan Group has 10+ years of experience working with business and people to take their settlement abilities to the next level. Which choice meets your needs?

Chris Voss invested 24 years in the FBI and was the FBI's lead international kidnapping and captive negotiator for 4 years. He was a Trainer of International Organization Settlement at Harvard and is an Adjunct Professor at Georgetown and University of Southern California MBA programs. He is coauthor of Never Split the Difference: Negotiating as If Your Life Depended on It by Chris Voss and Tahl Raz.

Podcast: Download (Duration: 1:07:59 77. 8MB) [0:24] Jeremy's introduction of this episode and his visitor, Christopher Voss. [1:59] Kidnapping in the Philippines and how the bad people complimented Chris' settlement group. [10:36] How Chris found out to use "that's best" as a powerful negotiating strategy. [13:46] How empathy suits the task of negotiation.

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[24:40] The ability of labeling in a negotiation setting. [31:58] Utilizing mirroring to get individuals all set to respond or chat. [35:17] Chris' youth and growing up in Iowa. [39:26] The steps Chris takes to prepare himself for a settlement. [46:41] Why there is constantly utilize in any settlement. [51:35] How Chris chose his co-author and stories not included in the book.

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[56:59] The most affordable point in Chris' profession and how he pushed through. [59:49] How to connect with Chris and discover more about negotiation methods. In  This Author  might seem like some kind of manipulative tactic to get people to do what you want, however Christopher Voss, among the FBI's most successful captive arbitrators in history, says that settlement is not about adjustment, it's about understanding the person on the other side of the conversation.

Getting the person you are talking with to the point of saying "That's best" is a pivotal point in any negotiation. It's the point when you understand that you've understood their side of the argument and that they are starting to feel that you are someone who genuinely wishes to help them.